FAQ
How can I track my order?
When you have completed the transaction process on the website, you will receive our confirmation email. We also will notify the order tracking number by email once the order has been shipped. You can also log in "My Account", then "My Shopping History" to view the latest status of recently ordered goods.
Are the accessories I ordered covered?
We have purchased insurance for the jewelry you ordered to protect the entire shipping journey. When the goods are delivered to you, you need to sign and verify the goods yourself, and the responsibility for the goods will be transferred to you at the same time. If the accessory is used as a gift, and the recipient is not the orderer, we will treat it as the basis for delivery and completion of the transaction. The responsibility to protect the goods is also transferred to the recipient.
Are the styles sold online and in stores the same?
The styles of goods sold online may be exclusively available online, or due to different sales conditions, the store may not be able to provide the styles. It is recommended that you seize the opportunity and place an order online immediately.
Why is there a price difference for products of the same style?
Due to the different production dates and fluctuations in the price of raw materials, the selling price of the same style is different. At the same time, the selling price of the goods is also affected by the diamond shape and 4C (Color, Clarity, Cutting and Carat)
Do you accept custom-made samples ?
This site is not provided the service of custom-made samples currently.
Do you accept e-mail or phone orders?
For the time being, this website only provides online ordering. Emails or phone calls are only for customer service contact.
Once the order is confirmed, can I change the delivery address or pick-up branch?
If you need to change the receiving information, please contact the customer service of this website as soon as possible for processing. (If the order has already been packaged and shipped, no changes can be made) .
The order is successfully confirmed, but the email confirmation is not received, what should I do?
Please check the miscellaneous or spam box in the registered mailbox.
Can I purchase goods as a gift and send it directly to the recipient's address?
If you want to send it directly to the recipient's address, please select "Delivery Service" when filling in the order, and fill in the recipient's name, address and contact number. You can also choose our free gift card and write your words on it. We will carefully package your gift. After the order is confirmed and the online payment is completed, a heart card printed with the words of your heart will be sent to the recipient's address together with the goods. The giver will also receive a "delivery notice" to remind the recipient of the delivery.
Why is the transaction still unsuccessful after I fill in the credit card information?
Some credit cards require online transaction services to be activated first, please contact the relevant credit card center.
Can you use Prince Jewellery & Watch cash coupons of stores / discount coupons ?
太子珠寶鐘錶門市之現金禮券/優惠券方式付款，均不適用於太子珠寶鐘錶網店。
Can I choose payment on delivery?
Prince Jewellery and Watch Online Store does not accept cash on delivery for the time being. All goods will be shipped after receiving the payment.
Can it be repaired by mail?
This website does not provide postal repair services for the time being. For maintenance matters, please contact our customer service.